Useful Information

Quality statement
Please note that all my products are carefully and individually handmade my me.
The nature of handcrafted ceramics is such that it may result in slight variation from one item to the next, but any variation does not affect the quality in any way. 

In fact, I embrace these variations and believe that they add to the features, charm and story of a ceramic creation that will make your purchase truly unique.

Dimensions are stated in centimetres and reflect the tallest and widest points of each piece. The weight of each product is stated in grams.

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Caring for your ceramics

As well as being decorative, my glazes are foodsafe and serve to make your ceramic piece watertight ... and therefore fit for purpose.

Handwashing in warm soapy water is recommended for all homeware items. Avoid using abrasive scrubbers as these can scratch the surface of the pottery. Please do not place your ceramic in the dishwasher or microwave.

Take care when storing your kitchen or dining ware to avoid chipping or breakages.

Always pick up, hold and place large ceramic pieces at the base. Picking up large pieces by the rim can result in breakages ... it's physics not a fault. 

Raku pieces are for decoration or display only. Owing to the lower firing temperature and crackle glazes used, raku pottery should not be immersed in water. Simply use a damp cloth to wipe off any dust.

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Terms and conditions

Please read the following sections to find out more about how JAE Ceramics operates its online pottery store at www.jaeceramics.com and the level of service that customers can expect.
You should understand that by ordering any of our products, you agree to be bound by the terms and conditions set out below.

Don’t hesitate to contact me, Judith, at jaeceramicsuk@gmail.com with any questions.

About JAE Ceramics
JAE Ceramics is a ceramics making business owned and operated by Judith Annakie-Eriksen based in Langdon Hills, Essex, UK.

Your status
By placing an order through our site, you confirm that you are at least 18 years old.

Your statutory rights are not affected.

Orders
After placing an order, you will receive an email from JAE Ceramics acknowledging that I have received your order and your payment. This serves as my order confirmation to you.

Cancellation
I do not accept cancellations of correctly shipped orders, commission pieces or special orders.

I reserve the right to cancel a customer's order. In such case, any payment received from the customer will be refunded in full immediately.

Price and payment
The published price of the product is my quoted price, except in case of obvious error, in which case I will immediately inform the customer upon receipt of their order.
JAE Ceramics is not VAT registered.
Full payment of in-stock products must be made by the customer prior to delivery.

Payments are made through a secure third-party payment service or directly to our Paypal account.

Commissions and special orders
Commission pieces and special orders are subject to a minimum order value of £100.00.
A non-refundable 50% deposit is payable for a commission piece or special order upon my confirmation of your order. The balance is payable by the customer upon completion of the product and prior to dispatch.
A development fee for new design work and/or test firings may be payable for specific orders. Such development fee would be subject to discussion and agreement before an order is accepted.  The timeframe required to make a commission piece or special order will vary from product to product. Expected delivery times will be communicated to the customer prior to confirmation of order.

Pottery lessons and Workshops

The duration of a pottery taster lesson is one hour.

A £15.00 deposit is payable when booking a pottery lesson. The balance is payable by cash or card at the end of the lesson. Should the client wish to keep their pot, a £5.00 firing fee and postage fee is payable per pot.

A pottery workshop takes place at a venue of the client's choosing, who must make all arrangement for booking and confirming such locations. The content, duration and cost of a workshop depends on the type of request, number of participants, and location. A 50% deposit is required when booking a workshop and the balance is payable at the end of the workshop.
Cancellations are accepted and the deposit is refundable more than 14 days (cooling off period) prior to confirmed booking.
No refund of deposit will be given where cancellations of confirmed bookings are received less than 14 days prior to confirmed booking. Ongoing pottery courses are available upon request and are subject to discussion and mutual agreement.

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Promotions

From time to time JAE Ceramics may conduct promotions in the form of gift vouchers or ceramic giveaways.

Promotions will be open only to UK residents.

Only one entry permitted per person.

Giveaways or products purchased with promotional gift vouchers are not refundable or exchangeable.

Promotions may be conducted on Facebook, Instagram, the website or in person at an event.

Promotions are always free to enter, but may require the entrant to like, share, comment on posts, or sign-up to JAE Ceramics email list.

The end date and draw date will be clearly stated.

Winners are selected with a random name picker app.

Winners will be contacted directly to verify that they are a UK resident, whereupon details will be taken to post the winning prize or to email an electronic voucher. Where it is found that the winner is not based in the UK, a second chosen name from the list of entrants will be contacted.

Shipping
Shipping is not included in the price of my products. Shipping costs will be shown separately when you select checkout on my online shop.

I will dispatch your order from the online store within two working days of the date of the order confirmation, unless otherwise communicated to you.
Delivery within the United Kingdom is by second-class parcel postage with Royal Mail and may take 3-5 working days to arrive for UK delivery.

Shipping to Europe and the Rest of the World is by Parcelforce Global Economy and may take between 5-21 days to arrive at its destination.

Parcels are sometimes delivered to a local post office in the destination country. However, PO boxes are not accepted as a valid address. All orders must contain a physical delivery address.

Please contact me by email if your shipment does not arrive within the stated timeframes and I will query this with Royal Mail with a view to resolving any problems as quickly as possible.

Returns and refunds

Refunds will not be given under the following circumstances:

• reduced/"on sale"/seconds items;

• commissions, special orders or personalised orders;

• eGift Cards

Returns are accepted within 14 days of receipt by the customer. Please send an email to me quoting your order reference number/invoice number with a short explanation as to why the product did not meet with your expectations. In such cases, the return postage must be paid by the customer, and care must be taken to carefully repack the product to ensure that it is returned undamaged. The refund will be processed by JAE Ceramics upon receipt of the returned item.

If your order is incorrect or faulty, please contact me immediately by email to arrange its return to us. You must repack the item carefully and return it to JAE Ceramics in its original condition with your order reference number/invoice within 14 days of receipt.
Where possible, a replacement for incorrect or faulty items will be offered. If a replacement is not available, a full refund will be offered to the customer.
I will refund any money received from the customer using the same method as originally used to pay for your purchase. Please note that refunds may take up to five working days to reflect in the customer's account. 

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Import duty

It must be noted that goods might be subject to import duties and taxes in the destination country. By placing an order it is understood by both parties that the customer has read these terms and conditions and that the customer agrees to pay for such charges before parcels will be released for delivery.

Our liability
I warrant to you that any product purchased from us through our site is of satisfactory quality and reasonably fit for all the purposes for which product of the kind are commonly intended.

Written communications
Applicable laws require that some of the communications that I send to you should be in writing. When using my site, you accept that communication with me will be mainly electronic. I/JAE Ceramics will contact you by email or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that I provide to you electronically comply with any legal requirement that such communications be in writing. 

Events outside our control
I will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control (Force Majeure Event).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

• Strikes, lock-outs or other industrial action.

• Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

• Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

• Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

• Impossibility of the use of public or private telecommunications networks.

• The acts, decrees, legislation, regulations or restrictions of any government.

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Our right to vary these terms and conditions

JAE Ceramics has the right to revise and amend these terms and conditions from time to time to reflect changes in market conditions affecting the business, changes in technology and systems, changes in payment methods, changes in relevant laws and regulatory requirements .

Copyright
JAE Ceramics/Judith Annakie-Eriksen jointly own the copyright of its marks, logos, photographs, designs and text on its products, this site, and any and all marketing materials and platforms.
These may not be reproduced, transmitted or used in any unauthorised way without the prior written permission of JAE Ceramics/Judith Annakie-Eriksen.
You may only download material or view and/or print a single hard copy for private or non-commercial use.
JAE Ceramics/Judith Annakie-Eriksen will enforce its/my intellectual property rights, without hesitation, to the fullest extent of the law.

Linking to this site
Any framing of or linking to this site is not allowed without the proper written permission of JAE Ceramics.

Law and jurisdiction
Contracts for the purchase of products through my site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by English law. Any dispute or claim arising out of or in connection with such contracts or their formation (including non-contractual disputes or claims) shall be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Your information and privacy
Your private contact information is used solely by JAE Ceramics/Judith Annakie-Eriksen for the purposes of communicating with you about your order and delivering your items.
When you place an order, I need your name, email address, registered cardholder address and delivery address (if different), and your telephone number.
I may need to contact you urgently if there is a problem with your order. When you subscribe to my periodic newsletter, I will ask you for your email address so that I can contact you with any relevant product or special promotions. You can unsubscribe at any time.
JAE Ceramics does not sell, trade, or rent your information to others and is committed to protecting your privacy.

Cookies
"Cookies" are small pieces of information that are stored by your browser on your computer's hard drive. Our cookies do not contain any personally identifying information, but they enable us to provide features such as 'Registered Shopper' and to store items in your shopping basket between visits. Most Web browsers automatically accept cookies, but you can usually change your browser to prevent that. Even without a cookie, you can still use most of the features in this site however you may experience some technical problems (for example items put in your shopping basket may be lost).